Cancellation Policy
At Piroiee, we understand that plans can change and you may need to cancel an order. Please read our cancellation policy carefully before placing your order.
Order Cancellation Request
Customers may request cancellation of an order only before the order has been processed, packed, or shipped from our warehouse.
Once an order has been dispatched, shipped, or marked as fulfilled, it can no longer be cancelled.
To request a cancellation, customers must contact our support team as soon as possible with:
- Order number
- Registered email address or phone number
- Reason for cancellation
Our team will review the request and confirm whether the order is eligible for cancellation.
Cancellation Timeframe
Orders are generally processed quickly to ensure fast delivery. Therefore, cancellation requests should be submitted immediately after placing the order.
Piroiee cannot guarantee cancellation approval if the order has already entered the processing or shipping stage.
Refund for Cancelled Orders
If your cancellation request is approved before shipment, a full refund will be initiated to the original payment method used during checkout.
Refund processing timelines may vary depending on the payment provider or bank, but typically take:
- Domestic Payments: 5-7 business days
- International Payments: 7-14 business days
Shipping charges, convenience fees, or payment gateway charges may be non-refundable where applicable.
Non-Cancellable Orders
The following orders cannot be cancelled once placed:
- Orders already shipped or dispatched
- Customized or personalized products
- Made-to-order items
- Limited edition collections
- Final sale or discounted items
- Products purchased during special promotional events unless otherwise stated
Failed Payment Orders
If payment authorization fails or the transaction is incomplete, the order may automatically be cancelled without notice.
Customers will not be charged for unsuccessful or failed transactions.
Cancellation by Piroiee
Piroiee reserves the right to cancel or refuse any order at its sole discretion under circumstances including but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Bulk or reseller purchasing behavior
- Payment verification issues
- Technical or system errors
If an order is cancelled by Piroiee after payment has been successfully processed, the customer will receive a full refund.
Address Modification & Order Changes
Once an order is placed, modification requests such as:
- Shipping address changes
- Product changes
- Size or variant changes
may not always be possible.
Customers are encouraged to carefully review their order details before completing checkout.
Refused Deliveries
If a customer refuses delivery of an order after shipment, any return shipping fees, customs charges, or handling costs incurred may be deducted from the refund amount.
Duplicate Orders
In case multiple duplicate orders are placed accidentally, customers should immediately contact our support team for assistance before processing begins.
Contact Us
For cancellation-related assistance, customers can contact our support team through the official contact channels listed on the Piroiee website.
Our team will do its best to assist you as quickly as possible.