Refund Policy

At Piroiee, we want you to love every purchase. If something isn't right, we're here to help.

Returns

We accept returns for eligible items within 15 days from the day the product is delivered.

To be eligible for a return, items must:

Items that do not meet these conditions may not be accepted.

The following items are not eligible for return or refund:

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your payment provider or bank.

Shipping charges are non-refundable unless the item received was defective or incorrect.

We currently offer exchanges only for:

To request an exchange, please contact our support team within 48 hours of delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with:

Our team will review the issue and provide a resolution as quickly as possible.

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Customers are responsible for return shipping costs unless the return is due to an incorrect or defective product sent by Piroiee.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

For return, refund, or exchange requests, please contact our support team through our official support channels available on the website.